1 reviews | Active since Mar 2009
<p>In December my daughters bill jumped from around R1000 to R16000 and in January to R26000. I was told that this was due to out of bundle data use at R2/mb. This is despite a mandatory Vodacom billing cap of R3700 per account. I logged a query which was then escalated and lo and behold I recieve a message this morning that the case is now reolved and closed! What was the resolution? No-one contacted me.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client
We would like to apologise for the inconvenience caused. I liaised with the Advanced Data Team and can confirm that a credit was created for the out of bundle data costs. Once approved, it will reflect on the Vodacom account and reduce the balance.
We will provide you with feedback via email as well.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
We would like to apologise for the inconvenience caused. I liaised with the Advanced Data Team and can confirm that a credit was created for the out of bundle data costs. Once approved, it will reflect on the Vodacom account and reduce the balance.
We will provide you with feedback via email as well.
Kind regards
Vodacom Consumer Website Team
Best regards,
Well Done, resolved speedily.
Well Done, resolved speedily.
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