Vodacom BAD SERVICE

Its very disappointed how Vodacom customer service has becoming so poor. A ********** upgrade was done on my contract number i have with vodacom , i have not received any feedback or assistance from the forensic and investigations department since i have lodged a complaint with them and submitted all the relevant documentation . Everytime you call the customer care service line you are sent from pillar to post with no answers or understanding of how the matter will be resolved. The issue of vodacom staff members doing ********** upgrades is not a new thing its very surprising that after all these years a big company such as vodacom has not come up or improve measure to protect its customer , the authentication process is very questionable because it means it not done according to POPI Act that governs our country. Vodacom has become the worst network provider, hope through this review many customers who have been ****** by VODACOM will come out so we can stand against this injustice that this service provider does to its loyal customers.