bad service

TECHSURED Last year I took out insurance on two phones my phone and my son's phone and today when i want to make a claim it says I cancelled my policy I mean like really the guy I spoke to Ashwin victor Mohammed says the insurance on my Samsung I cancelled now who in their right mind will cancel one insurance on a phone and the other one I leave he says they wanted to deduct on the 14/03/2022 my account but when I took out the insurance I said my account must be deducted on the 27th of each month that is my salary date and there is always money in my account on that date. This is the ticket nr i got the first time I sent the email *** with my ID nr to report my phone is gone they should have told me on Friday Monday or Saturday this imagine when I phoned ow I was told this. How can I cancel something that I need like really the service is really pathetic and very disappointed in the service I want service i need a phone as my work depend on it. TECHSURED I NEED AN ANSWER ASAP THIS THEIR DETAILS *** or call ***. OR REPLACE MY PREMIUMS I HAVE BEEN PAYING SINCE LAST YEAR SEPTEMBER