UC
Ursula C
1 reviews | Active since Jun 2011
20 Apr 2023, 10:20
Delay, delay, delay
The system is great - when it works - in our area we go 1/3 of the month without municipal water so we installed a "back-up" water system. The lack of response to my initial enquiries should have been a big warning light NOT to use this company, anyway, we went ahead and there were delays on the installation (some due to heavy rains, some due to the owner not doing proper planning). After less than 6 months every time the pump kicked in all of our power dipped (while on Eskom), and our inverter tripped completely (we now have to replace it) as well. After almost a week of delays and pushing other contractors out, FINALLY the pump is being switched. Moral of the story, if you expect timeous installations, this is not the company for you; if you expect any type of after sales service, this is not the company for you; if at the very least you expect CLEAR communication from the owner, this too is NOT the company for you. He chooses not even to take calls or offer an explanation or apology, just gets his staff to face the wrath of an irate client.
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Ursula C's updateReviewer Update
20 Apr 2023, 13:44Business response to my review:
Good morning Ursula.
I would like to apologize for the guys not getting there yesterday.
I did ask Bele to get hold of you as I was busy with a personal situation..
I have called You and Jay.
To apologize..
It wasn't a week worth of delays. It was a waiting period to receive a pump that's more expensive than the previous one.
Out of my own pocket.
Please can I ask you to remove the post on Hello peter. You guys are small business owners as well.
I'm always willing to help. But it's not fair to be reviewed like that after we have made the effort to e sure you are looked after
My response to the business:
Sir
You had more than sufficient opportunity to keep me appraised of the situation, you didn't deem it necessary to reply to a WhatsApp much less return a phone call. I post an honest review of my experience with you and you can suddenly phone not only myself but also Jay and send messages.
On Monday 13 April I advised you that we were replacing our solar inverter on the 17th and I didn't want the pump to damage the new inverter. I pushed out and inconvenienced other small business owners and sat at home waiting for you for 3 days because you didn't have the common courtesy to keep me appraised of the situation.
Jay called you earlier this week because I was about to lose it with you and told you to make sure the communication with me was clear - this did not happen. When Jay tried to call you this morning you put the phone down and had Bele call me, now suddenly we are good enough to speak to?
As for the pump cost coming from your own pocket, the installation was less than 6 months old and should be under warranty as it was not tampered with and you did the installation.
Judging from the other comments on Hello Peter, you are clearly dropping the ball and deserve the reviews according to the clients perception of your services (promises vs delivery).
Yes we are small business owners, which is exactly why I tried to be accommodating and had you had the actual courtesy of responding TIMEOUSLY to any of my numerous messages, I may have been more understanding. Your actions have had consequences not only on your staff who have to face irate customers, but also on other small businesses that we had to push work out on and have them rearrange their schedules, not to mention my having to juggle running our business so I could sit around waiting for the tradesmen that never came or even advised me that they would not be coming.
My review states "After almost a week of delays"... which is accurate because I contacted you on Thursday morning last week, you only chose to respond to me on Friday midday where you said you were hoping the pump would arrive on Monday . I heard nothing from you on Monday or on Tuesday (hence the phone call from Jay on Tuesday afternoon).
There is always an excuse with you, it started with the new website, then it was the rain, then it was difficult customers neighbour which made you reschedule the installation, then it was your unfortunate personal issue at the end of last month when I asked you to come and have a look when we had no water, then it was the supplier, now again a personal issue. IF there was clear communication this wouldn't even be a discussion but you are under the impression that the only person's time that is important is yours and there is no forethought of the knock-on effect of your tardiness.
In short, my review will remain as that is the reflection of my experience with you.
Good morning Ursula.
I would like to apologize for the guys not getting there yesterday.
I did ask Bele to get hold of you as I was busy with a personal situation..
I have called You and Jay.
To apologize..
It wasn't a week worth of delays. It was a waiting period to receive a pump that's more expensive than the previous one.
Out of my own pocket.
Please can I ask you to remove the post on Hello peter. You guys are small business owners as well.
I'm always willing to help. But it's not fair to be reviewed like that after we have made the effort to e sure you are looked after
My response to the business:
Sir
You had more than sufficient opportunity to keep me appraised of the situation, you didn't deem it necessary to reply to a WhatsApp much less return a phone call. I post an honest review of my experience with you and you can suddenly phone not only myself but also Jay and send messages.
On Monday 13 April I advised you that we were replacing our solar inverter on the 17th and I didn't want the pump to damage the new inverter. I pushed out and inconvenienced other small business owners and sat at home waiting for you for 3 days because you didn't have the common courtesy to keep me appraised of the situation.
Jay called you earlier this week because I was about to lose it with you and told you to make sure the communication with me was clear - this did not happen. When Jay tried to call you this morning you put the phone down and had Bele call me, now suddenly we are good enough to speak to?
As for the pump cost coming from your own pocket, the installation was less than 6 months old and should be under warranty as it was not tampered with and you did the installation.
Judging from the other comments on Hello Peter, you are clearly dropping the ball and deserve the reviews according to the clients perception of your services (promises vs delivery).
Yes we are small business owners, which is exactly why I tried to be accommodating and had you had the actual courtesy of responding TIMEOUSLY to any of my numerous messages, I may have been more understanding. Your actions have had consequences not only on your staff who have to face irate customers, but also on other small businesses that we had to push work out on and have them rearrange their schedules, not to mention my having to juggle running our business so I could sit around waiting for the tradesmen that never came or even advised me that they would not be coming.
My review states "After almost a week of delays"... which is accurate because I contacted you on Thursday morning last week, you only chose to respond to me on Friday midday where you said you were hoping the pump would arrive on Monday . I heard nothing from you on Monday or on Tuesday (hence the phone call from Jay on Tuesday afternoon).
There is always an excuse with you, it started with the new website, then it was the rain, then it was difficult customers neighbour which made you reschedule the installation, then it was your unfortunate personal issue at the end of last month when I asked you to come and have a look when we had no water, then it was the supplier, now again a personal issue. IF there was clear communication this wouldn't even be a discussion but you are under the impression that the only person's time that is important is yours and there is no forethought of the knock-on effect of your tardiness.
In short, my review will remain as that is the reflection of my experience with you.
UC
Ursula C's update20 Apr 2023, 13:44
Reviewer Update
Business response to my review:
Good morning Ursula.
I would like to apologize for the guys not getting there yesterday.
I did ask Bele to get hold of you as I was busy with a personal situation..
I have called You and Jay.
To apologize..
It wasn't a week worth of delays. It was a waiting period to receive a pump that's more expensive than the previous one.
Out of my own pocket.
Please can I ask you to remove the post on Hello peter. You guys are small business owners as well.
I'm always willing to help. But it's not fair to be reviewed like that after we have made the effort to e sure you are looked after
My response to the business:
Sir
You had more than sufficient opportunity to keep me appraised of the situation, you didn't deem it necessary to reply to a WhatsApp much less return a phone call. I post an honest review of my experience with you and you can suddenly phone not only myself but also Jay and send messages.
On Monday 13 April I advised you that we were replacing our solar inverter on the 17th and I didn't want the pump to damage the new inverter. I pushed out and inconvenienced other small business owners and sat at home waiting for you for 3 days because you didn't have the common courtesy to keep me appraised of the situation.
Jay called you earlier this week because I was about to lose it with you and told you to make sure the communication with me was clear - this did not happen. When Jay tried to call you this morning you put the phone down and had Bele call me, now suddenly we are good enough to speak to?
As for the pump cost coming from your own pocket, the installation was less than 6 months old and should be under warranty as it was not tampered with and you did the installation.
Judging from the other comments on Hello Peter, you are clearly dropping the ball and deserve the reviews according to the clients perception of your services (promises vs delivery).
Yes we are small business owners, which is exactly why I tried to be accommodating and had you had the actual courtesy of responding TIMEOUSLY to any of my numerous messages, I may have been more understanding. Your actions have had consequences not only on your staff who have to face irate customers, but also on other small businesses that we had to push work out on and have them rearrange their schedules, not to mention my having to juggle running our business so I could sit around waiting for the tradesmen that never came or even advised me that they would not be coming.
My review states "After almost a week of delays"... which is accurate because I contacted you on Thursday morning last week, you only chose to respond to me on Friday midday where you said you were hoping the pump would arrive on Monday . I heard nothing from you on Monday or on Tuesday (hence the phone call from Jay on Tuesday afternoon).
There is always an excuse with you, it started with the new website, then it was the rain, then it was difficult customers neighbour which made you reschedule the installation, then it was your unfortunate personal issue at the end of last month when I asked you to come and have a look when we had no water, then it was the supplier, now again a personal issue. IF there was clear communication this wouldn't even be a discussion but you are under the impression that the only person's time that is important is yours and there is no forethought of the knock-on effect of your tardiness.
In short, my review will remain as that is the reflection of my experience with you.
Good morning Ursula.
I would like to apologize for the guys not getting there yesterday.
I did ask Bele to get hold of you as I was busy with a personal situation..
I have called You and Jay.
To apologize..
It wasn't a week worth of delays. It was a waiting period to receive a pump that's more expensive than the previous one.
Out of my own pocket.
Please can I ask you to remove the post on Hello peter. You guys are small business owners as well.
I'm always willing to help. But it's not fair to be reviewed like that after we have made the effort to e sure you are looked after
My response to the business:
Sir
You had more than sufficient opportunity to keep me appraised of the situation, you didn't deem it necessary to reply to a WhatsApp much less return a phone call. I post an honest review of my experience with you and you can suddenly phone not only myself but also Jay and send messages.
On Monday 13 April I advised you that we were replacing our solar inverter on the 17th and I didn't want the pump to damage the new inverter. I pushed out and inconvenienced other small business owners and sat at home waiting for you for 3 days because you didn't have the common courtesy to keep me appraised of the situation.
Jay called you earlier this week because I was about to lose it with you and told you to make sure the communication with me was clear - this did not happen. When Jay tried to call you this morning you put the phone down and had Bele call me, now suddenly we are good enough to speak to?
As for the pump cost coming from your own pocket, the installation was less than 6 months old and should be under warranty as it was not tampered with and you did the installation.
Judging from the other comments on Hello Peter, you are clearly dropping the ball and deserve the reviews according to the clients perception of your services (promises vs delivery).
Yes we are small business owners, which is exactly why I tried to be accommodating and had you had the actual courtesy of responding TIMEOUSLY to any of my numerous messages, I may have been more understanding. Your actions have had consequences not only on your staff who have to face irate customers, but also on other small businesses that we had to push work out on and have them rearrange their schedules, not to mention my having to juggle running our business so I could sit around waiting for the tradesmen that never came or even advised me that they would not be coming.
My review states "After almost a week of delays"... which is accurate because I contacted you on Thursday morning last week, you only chose to respond to me on Friday midday where you said you were hoping the pump would arrive on Monday . I heard nothing from you on Monday or on Tuesday (hence the phone call from Jay on Tuesday afternoon).
There is always an excuse with you, it started with the new website, then it was the rain, then it was difficult customers neighbour which made you reschedule the installation, then it was your unfortunate personal issue at the end of last month when I asked you to come and have a look when we had no water, then it was the supplier, now again a personal issue. IF there was clear communication this wouldn't even be a discussion but you are under the impression that the only person's time that is important is yours and there is no forethought of the knock-on effect of your tardiness.
In short, my review will remain as that is the reflection of my experience with you.