WORST BUSINESS EVER!!!!

IHAVE BEEN WAITING FOR A MONTH FOR A SPARE BATTERY FOR MY PORTABLE OXYGEN. I AM GOING AWAY NEXT WEEK, AND WAS PROMISED THAT I WOULD GET THE BATTERY A COUPLE OF DAYS AFTER RECEIVING THE NEW MACHINE. THE PHONES ARE NOT ANSWERED, AND BY SOME MIRACLE, IF SOMEONE DOES ANSWER YOU, THEY "WILL GET THE PERSON CONCERNED" TO CALL ME BACK. STILL WAITING!!!!! IF THIS WAS AN EMERGENCY, I WOULD BE DEAD BY NOW I HAVE COPD, AND NEED THIS BATTERY. THIS IS NOT A GAME!!!!!!