Based on recent customer reviews, Vitalaire is widely praised for compassionate, efficient home oxygen support, with consultants such as Sipho, Ryan, Rochelle, Jessica and Pontsho singled out for going the extra mile. Customers value clear equipment explanations, fast concentrator and cylinder deliveries, and helpful call centre and nursing staff. A minority report serious frustrations, including delayed backup cylinder replacements, missed nurse home visits, unreturned messages and medical aid assessment paperwork falling through, which left oxygen dependent patients feeling stranded and anxious.
TrustIndex
6
NPS Score
15
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About Vitalaire
What do customers say about Vitalaire?
Based on recent customer reviews, Vitalaire is widely praised for compassionate, efficient home oxygen support, with consultants such as Sipho, Ryan, Rochelle, Jessica and Pontsho singled out for going the extra mile. Customers value clear equipment explanations, fast concentrator and cylinder deliveries, and helpful call centre and nursing staff. A minority report serious frustrations, including delayed backup cylinder replacements, missed nurse home visits, unreturned messages and medical aid assessment paperwork falling through, which left oxygen dependent patients feeling stranded and anxious.
Is Vitalaire trustworthy?
Vitalaire has a TrustIndex of 6 out of 10 on Hellopeter, based on 57 reviews in the last 12 months. Hellopeter has tracked Vitalaire across 230 total reviews. How is the TrustIndex calculated? →
Recent reviews (57)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Nosipho really helped me on my case, the oxygen gas cylinder was delivered as soon as expected an...
Nosipho really helped me on my case, the oxygen gas cylinder was delivered as soon as expected and became handy to our situation on time.
1 reviews | Active since Oct 2026
Nosipho really helped me on my case, the oxygen gas cylinder was delivered as soon as expected an...
Nosipho really helped me on my case, the oxygen gas cylinder was delivered as soon as expected and became handy to our situation on time.
1 reviews | Active since Oct 2026
⭐⭐⭐⭐⭐ Excellent Service from VitalAire – Special Thanks to Ryan
⭐⭐⭐⭐⭐ Excellent Service from VitalAire – Special Thanks to Ryan I would like to express my sincere appreciation to VitalAire for the support and service they provide. As a mother whose baby needs oxygen support, having a reliable oxygen supplier is very important to me. This journey has not been easy, but the assistance and guidance I have received have meant a lot. A special thank you to Ryan for his assistance, patience, kindness, and professionalism. Your willingness to help and provide support during such a challenging time is truly appreciated. It makes a difference to a worried mother when someone treats her concerns with care and understanding. I would also like to recognise the VitalAire team for the important service they provide to patients and families who depend on oxygen therapy. Thank you, Ryan, for going the extra mile and for the support you have given me and my baby. Your efforts deserve recognition. Keep up the excellent work! I highly appreciate your service
1 reviews | Active since Oct 2026
⭐⭐⭐⭐⭐ Excellent Service from VitalAire – Special Thanks to Ryan
⭐⭐⭐⭐⭐ Excellent Service from VitalAire – Special Thanks to Ryan I would like to express my sincere appreciation to VitalAire for the support and service they provide. As a mother whose baby needs oxygen support, having a reliable oxygen supplier is very important to me. This journey has not been easy, but the assistance and guidance I have received have meant a lot. A special thank you to Ryan for his assistance, patience, kindness, and professionalism. Your willingness to help and provide support during such a challenging time is truly appreciated. It makes a difference to a worried mother when someone treats her concerns with care and understanding. I would also like to recognise the VitalAire team for the important service they provide to patients and families who depend on oxygen therapy. Thank you, Ryan, for going the extra mile and for the support you have given me and my baby. Your efforts deserve recognition. Keep up the excellent work! I highly appreciate your service
1 reviews | Active since Sept 2026
Miss
Was helped kindly and respectful got answers to all my questions and was well informed thank you
1 reviews | Active since Sept 2026
Miss
Was helped kindly and respectful got answers to all my questions and was well informed thank you
1 reviews | Active since Oct 2026
Exceptional service from Vital Aire
Fast and professional service from both Tumi Shingange and Johannes Tamohlale. Tumi immediately assisted me in a stressful situation. Tumi stayed calm and made all the arrangements to deliver oxygen to my mother. Johannes phoned me 20 min before his arrival and then showed me exactly what to do once he arrived. He was professional and very friendly. Well done and thanks to both of these exceptional Vital Aire employees. Andrea Rothman.
1 reviews | Active since Oct 2026
Exceptional service from Vital Aire
Fast and professional service from both Tumi Shingange and Johannes Tamohlale. Tumi immediately assisted me in a stressful situation. Tumi stayed calm and made all the arrangements to deliver oxygen to my mother. Johannes phoned me 20 min before his arrival and then showed me exactly what to do once he arrived. He was professional and very friendly. Well done and thanks to both of these exceptional Vital Aire employees. Andrea Rothman.
1 reviews | Active since Oct 2026
Ryan was very helpful and thoughtful and kind to hear me out and explain everything they way I ne...
Ryan was very helpful and thoughtful and kind to hear me out and explain everything they way I needed to hear.....Keep it up Ryan you the best 👌 👍
1 reviews | Active since Oct 2026
Ryan was very helpful and thoughtful and kind to hear me out and explain everything they way I ne...
Ryan was very helpful and thoughtful and kind to hear me out and explain everything they way I needed to hear.....Keep it up Ryan you the best 👌 👍
1 reviews | Active since Jun 2024
Roshe Visagie from Vitalaire gave us excellent service
Roshe Visagie from Vitalaire gave us excellent service. Thank you.
1 reviews | Active since Jun 2024
Roshe Visagie from Vitalaire gave us excellent service
Roshe Visagie from Vitalaire gave us excellent service. Thank you.
1 reviews | Active since Oct 2026
The machine will help my mother a lot thank you very much for everything
The machine will help my mother a lot thank you very much for everything
1 reviews | Active since Oct 2026
The machine will help my mother a lot thank you very much for everything
The machine will help my mother a lot thank you very much for everything
1 reviews | Active since Oct 2026
Tumi is very deligent at work, she is very helpful with the procurement of the oxygen tank and sh...
Tumi is very deligent at work, she is very helpful with the procurement of the oxygen tank and she made a follow up to check if the machine and the tank was delivered and how the patient is feeling afterwards
1 reviews | Active since Oct 2026
Tumi is very deligent at work, she is very helpful with the procurement of the oxygen tank and sh...
Tumi is very deligent at work, she is very helpful with the procurement of the oxygen tank and she made a follow up to check if the machine and the tank was delivered and how the patient is feeling afterwards