Vitalaire service

My husband, Stephan le Roux is a patient with Vitalaire. We are in need of a new CPAP mask for him. I have emailed numerous times, eventually got a reply with a photo of a mask that was downloaded from the internet. I then emailed again and again to ask for real photos of the actual mask in the office to see the front and back side of the mask. After numerous calls and emails, I eventually got the photos. Asked for the quote so we can order immediately and pay, and have it dispatched asap as we are in urgent need of the mask. No reply further...

I would like to take this up with the manager of Vitalaire.