AM
Antonia M

1 reviews | Active since Nov 2022

17 Nov 2022, 16:35

Vitalaire service

Cylinder deliveries are terrible, paid on Sunday, Sister came out of her way now to quickly drop off for hubby, call centre is no assistance, when you get to that section the call conviently gets cut, luckily I had an email address of a helpful young lady from previous who I eventually mailed to try and get assistance. Have been a client for many years renting a cylinder and machine and really not fair to make patients wait for days for oxygen refills.

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Replies (2)
Vitalaire
Vitalaire's reply17 Nov 2022, 20:35
Official
Dear  Antonia Marreiros 

 Thank you for raising your complaint. The departmental Manager will be contacting you shortly to investigate and assist you with your complaint  Thanking You Vanessa Pather 
AM
Antonia M's update17 Nov 2022, 20:57
Reviewer Update
Thank you, Vanessa gave me a call and we resolved the problem and discussed the way forward so we do not have the same issue again, problem has been resolved, thank you for the call