1 reviews | Active since Sept 2018
Vitalaire poorest service.
Vitalaire what n disgrace. You dont even deserve the 1 star.
My elderly mom ordered a bottle oxegen on the Wednesday 31March like she did every month for the past few years. Unfortunately we have not received delivery. We followed up with management only to hear that the call center never placed /processed the order. We were promised that a delivery would be on Friday 9 April. Again nothing happned. We called this morning 08H00 and was prommised by Jack from Welkom that delivery would be today. By 17H00 we called Jack again only to be told that he was in meetings the whole day and that he would be in meetings the rest of the week so no delivery again. Sad part is this is the second time this happened. Now Vitalaire please explain how could this be? People depending on life necessity oxygen gets told sorry we have meetings you can just wait or die. Is it because of a lack of empathy? Or is it a dont care attitude? Or what might it be? Incompetence? With the previous agent it was NEVER like that. Delivery was always within 3 days. We now sit with an empty bottle with 0 oxygen as backup. If loadshedding starts or cables get ****** and there is no electricity what then? Please answer me on that. How can a company be so cruel and let old people sit and worry 24/7. Should people start begging for help? What must we do to get helped?
My mother got her oxygen first thing this morning.
Vanessa phoned last night and listened to our problem. Her kind words and understanding helped so much in our time of stress and worries.
Management and Vanessa orginized delivery early today and gave us a follow up call just to make sure my mom is okay.
Words can not express our gratitude.
Thank you Vitalaire and especially Vanessa Pather.
My mother got her oxygen first thing this morning.
Vanessa phoned last night and listened to our problem. Her kind words and understanding helped so much in our time of stress and worries.
Management and Vanessa orginized delivery early today and gave us a follow up call just to make sure my mom is okay.
Words can not express our gratitude.
Thank you Vitalaire and especially Vanessa Pather.