Vitalaire no service!

Very bad service. I ordered a mask for my CPAP machine in February 2022 because the one I have has broken off. In June I had still not heard from them so I tried our local branch again and the lady assured me that my order was placed and she would follow-up with their head office. She still hasn't phoned me back. I phoned their head office and they know nothing about my order but will follow-up and phone me back. In the mean time I have taped my mask to the pipe but it keeps slipping off when I'm asleep.