Vitalaire - Maliciously Negligent

So I am appalled that Vitalaire has to deal with with the elderly when they obviously don't care at all. It took me over two and a half hours on the phone to get any sort of assistance. The machine was checked last in October, and doesn't seem to be functioning as it should. Whether the state or a private medical aid pays the bill - it should have no bearing on how you treat a patient. Putting clients health on the line means nothing to them. Now the people that Vitalaire treats like garbage are actually elderly, in some cases they have a terminal illness. And instead of acting diligently and with care thereby affording these patients some level of dignity they turn a blind eye, fail to answer phones and act in a maliciously negligent manner. I think the Air Liquide Group of which it is a subsidiary should be informed of how they are wrecking the lives of these patients. I will be spreading the word far and wide on every single platform available. I pity the poor souls like my mother who have to be dependent on them.