Vital aire

I need help on 08/01/2020 i placed my order 4 my oxygen bottles when i phoned on the 09/01/2020 i was told that they do not have any oxy/bott because they had to send them back 2 jhb as they were all leaking so i asked why send their bottles there if they can refill them at prospector wasn't given a reason so i phoned head office and was given due to the fact that loadshedding they couldn't help me if i can't cope without 2 go to hosp now the hosp tried everything on Sunday but could not get hold of vital aires emergency service phone just ran i wasn't sick so could not be admitted to hosp now i need to know what to do 2 get oxygen as i am suffering