Unacceptable Service

VitalAire continues to send an account statement addressed to my late father who passed away on Wednesday, 20th November 2013.<br> <br> The statement is dated 03.10.2013 up to the 28.08.2014.<br> <br> It would have been impossible for my late father to have used a rental concentrator from VitalAire for most of the stated period as he had passed away just over one month after the first dated month on the statement. He was also in hospital for most of the time from the first date on the statement up to the date that he passed away.<br> <br> No unit was ever delivered for this account!<br> <br> I have, on multiple occasions, discussed the issue with the person in charge of the accounts department and have been promised that the issue will be resolved. This, to date, is not the case as the statements are still being sent.<br> <br> It seems that there may be a problem at the company, as units that have not been delivered to clients are being charged for. This may indicate that there are irregularities that VitalAire is not aware of.<br> <br> I request that VitalAire resolves this matter with the greatest of urgency as it is unpleasant to continuously be reminded of the inadequate handling of the matter by VitalAire.