Terrible service and account management

<p>My gran had a Vital Aire oxygen machine for 2 years. During that time we had nothing but trouble with the accounts department. They were absolutely incapable of getting authorisation from Medical Aid, even though the doctor had sent through the required documents on numerous occasions. The staff were rude and never got back to us, except to have the same discussion at the beginning of every month about the account not being paid.</p> <p>The doctor (one of the top Pulmunologists in Jhb) told us they have now stopped using Vital Aire due to their incompetence, and recommended we move to another company they are using. We did that and this company managed to get authrorisation from the medical aid within 1 day!!! Using the exact same documents that were repeatedly being sent to Vital Aire. </p> <p>The new machine was delivered the next day. The staff are friendly and competent. Such a difference!!</p> <p>Out of our small family, my gran is the 3rd person to have the exact same problem with Vital Aire!</p>