TERMINALLY ILL 79 YEAR OLD VITALAIR DENYING HER OXYGEN NO DELIVERY OF PROMISED MACHINE

This is a automated reply , exactly the same as yesterday's reply.No departmental Manager contacted me , you Vanessa Pather contacted me directly and went further to contact the patient and promise that a brand new oxygen machine would be delivered first thing this morning directly to the home address in Margate KZN.We called Vitalaire this morning and were transferred from one consultant to the next , not one of them were aware of any oxygen machine that needs to come to KZN.The switchboard at Vitalair refused to transfer our calls to you.Vitalair in Durban does not know anything about a new machine.If something happens to this elderly patient who will accept responsibility?This is gross negligence from your side.We need answers as the weekend is lying ahead , she already finished one big cylinder of oxygen and you were informed that this is not recommended.When will someone in Management be in touch with us is my question to you and what courier are you using for the transport of the oxygen machine as well as the tracking number.The public should be made aware of the danger they are putting their loved ones lifes in by choosing this company because nobody gets back to you and they just keep passing the buck.The emergency number on the machine might as well be non excistent as you hold on for hours and if you do get through to a consultant they are so rude and just keep transferring you from one to the other.Dont bother sending sms's to the emergency cell number because they do not make notes or carry requests through.You are paid by the patient's medical aid to deliver a service , in this case you are excepting the money but not delivering any service whatsoever.And we are still waiting for the departmental Manager to contact us.