Shocking service over 7 months!!!

I am absolutely SHOCKED at the careless attitude held by a company who has the monopoly on provision of VITAL OXYGEN SUPPLY to extremely ILL patients in this country! <br> <br> We have had ongoing unresolved billing, service, call centre issues since September 2014. <br> <br> I have, on behalf of my ill father, tried on countless occasions to sort out double billing and basic service issues with amongst others Karin Zaayman in Accounts, Elizabeth Meyer in Authorisations and Vanessa Panther. <br> <br> My father too has sent countless emails requesting resolution, to no avail. <br> <br> I would love to know who can actually be held accountable for the level of distress Vitalaire is causing my father who is dependant on their product (Oxygen) 24hours a day!<br> <br> When is Vitalaire going to eventually keep their promise of actually ACTIONING resolution on the countless complaints, billing problems and utter lack of communication within the company?<br> <br> It is disgusting that a company who's 'motto' is to \serve an increasing number of patients nationally always at the same uncompromising quality and safety standard"is so badly managed and treats their already ill client base with such disregard!"""