Rude unhelpful staff

my Husband contacted them this afternoon, trying to get a quote for a portable oxygen machine. eventually after numerous transfers to different people he had the misfortune to get to a "gentleman" called Tamala - name can be spelled wrong - after explaining to him that he is using the big NEWLIFE ELITE AIRZEP and would like a quote on a small portable oxygen machine he was told 40 000 and that is it. they do not supply written quotation just give this to the medical aid and it can be accepted or not.

I am going to write a letter to the lung specialist that recommended Vitalaire as well as the hopsital as this is not the type of company I would like to deal with in any capacity. the complete unhelpful rudeness is a very bad "frontoffice" for the company and I will be very ashamed to even associate myself with the company.