Poor service and incompetence.

Provided them with an auth released for Home Oxygen but no one is trained to pick up a phone and confirm the auth. The patient is now been in hospital for 4 days after approval was given for patient to be discharged with home oxygen because either there is no answer at the offices, or the person that answers is unable to assist with any arrangements. If this wasn't a vital service, I really don't know how they would make any money.