Pathetic Service

<p>My gran mother is 79 years of age and in 24hrs oxygen through the state at Vital air, on the 09/01/2017 i called and requested her machine to be checked and her back up cylinder to be replaced due to a power failure on the 07/01/2017. On the 12/01/2017 i called again as no one had responded to my request to be told by Zandi that the order was not placed. She then placed the order well so she said which was also not true because today 17/01/2017 when i called again after no assistance from VitalAire i was told the order was not palced. Anna then assisted my and will get a driver out. i think that this servbiceis pathetic is something should happen to my granmother whom at Vital air will take responsilibity for this or will it just be a case of OH I AM SORRY MAM!!!! i have never ever received just pathetic service as what i have from Vital Air in the last 2 weeks!!!</p>