Pathetic service

On the 8th of June 2020 My Partner recived a replacement home oxygen as the first one they gave him was faulty..there was no electricity so we were unable to check the second machine..eventially the electricity came back we checked the machine and found that it was faulty as it beeps constantly and we have to switch it off and on..My partner has interstitial Lung desease so he needs to be on oxygen all the time..I called in to report the machine on the 15th I was told that someone would get back to me...that never happened on the 16th I called in again I was told to troubleshoot the machine it did not help I was promised the nurse would come and replace the machine in the meantime my Partner needs to use the cylinder he did that and it got finished as well the 17th I called in again I was promised that today everything would be delivered I waited then @ around 6 in the evening I was told that a driver by the name of Victor was on his way to deliver to Us...it's the 18th We are still sitting with a faulty machine and an empty cylinder I am besides myself with the pathetic service we have recieved from Vitalaire..maybe it's becoz we don't have medical aid hence we are treated like 3rd class citezens..I am sure if one of their family members was going through what we are going through then they would have empathy towards their patients but I guess it is what it is..