No assistance

Good day

We have asked for a refill cylinder for my mom since 06 June 2016 for my mom Sarah Mojela. We have been calling Vitalaire doing follow ups ever since then and all the consultants say the driver will come and to date he hasn't. We haven't had electricity for almost 5 days today and I don't know what to do anymore to get help with this.

The cylinder is finished since 2 weeks ago and today I called again and spoke to Phindile who said the manager will call me, which he never did. Then I called again around 14h20 and spoke to Palesa who also couldn't confirm if we will get a refill cylinder anytime soon.

Last week my younger sister also called and one of the consultants said that there is a problem where they do the refills, this information is quite alarming especially for patients because this is their health and life that is now at risk because of this.

I called again now at 18h41 and was told that they will send the driver tommorrow of which I have a feeling that he won't come again because this is what we hear everytime we call.

Can someone please help us or advise us on what's happening and a way forward.

Thanks Lebogang Mojela ********** 583