*********** AND PATHETIC SERVICE AT VITALAIRE

<p>I was discharged from hospital in Bethlehem on the 25th August 2016. My doctor wrote a motivation to the medical aid as to why the oxygen machine must be authorised. The form was given to Vitalaire representative in Bethelehem to submit my medical aid so they can claim their money for service provided. When I called the medical aid last week to verify the authorisation of the machine , the medical aid indicated that they have not received anything from Vitalaire. I called Sister Ragel in Bethlehem and she did not answer and I sent her the sms. I tried to call Vitalaire several times but their phones are not attended to. This is frustrating as they are not doing what they are supposed to do and at the end of the day they are going to expect me to pay the money for the machine which was supposed to be paid by the medical aid. I am not prepared to pay them as it is their fault. they have to submit the required forms and I cannot be held liable for their ignorance.</p>