Extreme negligence

I contacted Vitalaire on Tuesday 12th May because there was an intermittent fault on the Oxygen<br> machine which my husband uses and was unable to get hold of anyone at the Durban branch, the phone rang off the hook but still no answer. I eventually contacted *** and was told <br> they would attend to it and get Durban to contact me. I contacted *** again on <br> Thursday 14th May to tell them I had heard nothing and she said 'we have been busy' !!!!!<br> What kind of company is this that plays with peoples lives ?? <br> Sunday 17th May still no contact, I have now had to rent an Oxygen cylinder due to your incompetence and as a pensioner I can not afford this huge cost and my husband must take extreme measures to conserve his energy and thus trying to use as little oxygen from the equipment to save costs.<br> This equipment has cost me R720.00 for the gas and R135.00 p/m and last for 72hours. this will work out to approx, R3000.00 per month which I have had to borrow. Who is going to cover these costs as you have had your money for your service.<br> <br>