Don't hold your breath

<p>My father in law is terminally ill and on oxygen 24/7. Vitalaire is the well paid service provider. Their machine malfunctioned and my wife phoned them at 15:00 to send a technician urgently. Three hours later no one has arrived. This is a matter of life and death. One Tumi at the Vitalaire Helpdesk keeps saying that "a driver" is on his way but refuses to give his contact number. This is a life threatening situation due to sheer incompetence, gross negligence or both. </p>