Disgusting service Vitalaire!

Absolutely shocked and Disgusted at the attitudes and service received from vitalaire. My Grandmother was discharged from hospital in December, a concentrater was delivered and we were told Medical aid had authorized the use. She requires oxygen 24/7. I was later phoned and told medical aid hadn't authorized the unit and it needed to be paid for, i asked for an account, explained that the Dr was on leave and that all histology reports were sent to discovery. Today the machine needed servicing, we called for assistance, they sent Busi to collect, with no replacement unit! We then call to follow up and are told that medical aid still hadn't authorized so they weren't bringing it back, this after I asked for a debit order to be signed in early January already!! So, for vitalaire its not their problem if your loved one dies, please don't make it their problem. They are rude, unhelpful and I AM STILL WAITING FOR AN ACCOUNT!! In times like this a little compassion wouldn't harm anyone. There is nothing vital about this company other than their complete lack of integrity and care.