Cpap

Hi we not happy with the service we receive from vitalaire. My husband receive a cpap machine with nose mask. Nobody shows him how machine works. From day 1 the mask leak air. So it make sleep impossible. They send machine from gauteng to bethlehem. The person here works with oxygen not so good with cpap although he try to help. I phone the rep and alot Jhb headoffice. No reply. There is also other problem on my bag it said the cpap invluding the humifider. Now there is no humifider. And thats also a problem now. I need my cpap cant sleep without it. Maybe you can sort this out. Vitalaire very bad service.