COMPLAINT AGAINST VITALAIRE

I am 91 years old and very fortunate to be reasonably out and about. Twenty years ago I was diagnosed with COPD and became dependent on Oxygen. My Specialist recommended “VITALAIRE” as a source for this necessary commodity and I accordingly signed up. Because I hire an Oxygen Concentrator and a Portable oxygen machine, part of their service is to provide a “Nurse” who is supposed to visit me on a quarterly basis, with a view to check my oxygen machine, blood pressure and blood oxygen etc. As I had not received this service this year, I emailed the following on 15th June 2020 to the name of the Person I was told was in charge:- 1) I would like to think that since I hire an Oxygen Concentrator, have received repairs/service to my Portable machines for a number of years, I would be considered a CUSTOMER/PATIENT of Vitalaire. 2) I am aware that the Covid 19 shutdown was disastrous for South Africa as a whole and would assume your Business would be declared an ESSENTIAL SERVICE. 3) As such, am I correct in assuming that a NOTICE/EMAIL, WHATEVER, would be circulated to ALL people who are dependent on your service, advising them of adjustments that had been made to provide a planned backup service. 4) I reside approximately one hour from Johannesburg/Pretoria and am dependent on Oxygen assistance 24/7. I am very fortunate to be mobile and as such use the Portable Easy Plus machine daily for the full time the battery supplies power. 5) I have not received a visit from the Rep. that calls on a quarterly basis to check my machine and my physical Blood Pressure and oxygen condition at all this year. 6) Finally, can we as Patients/Customers please be advised of the intended SERVICE by Vitalaire going forward. To date, I HAVE NOT RECEIVED A REPLY TO THIS EMAIL!!!!!! NEVILLE SPARROW