NM
Neville M

1 reviews | Active since Oct 2019

23 Oct 2019, 13:48

Complaint

Good Day I'm tired of wasting my money calling Vitalaire. They never ever return your calls. I see so many complaints on this site and yet they fail to improve themselves. Still waiting for calls to be returned after the "nurse" says she'll call you and also the staff in patient queries and orders also never do. And please, Vanessa Panther, either change your copy and paste answer you reply with or change the automatic reply that is on. Always the same reply to no matter what the queriesl or complaint. Your guys are a supplier and don't see how your can refuse to supply what a Specialist has requested for the patient. Let's see and hope someone can reply or call me. Thanking You

0
Replies (2)
Vitalaire
Vitalaire's reply23 Oct 2019, 14:17
Official
Dear Mr McKenzie

Thank you for raising your complaint. Mr McKenzie I did try to call you but you were  unavailable so I left a message on your cell phone and also emailed you
The departmental Manager will be contacting you shortly to investigate and assist you with your complaint
 
Thanking You
Vanessa Pather 
NM
Neville M's update23 Oct 2019, 14:45
Reviewer Update
Dear Vanessa
Thank You for your speedy response and correspondence. Appreciate.

Regards
Neville