Bad experience

<p>A friend of mine needed a refilling of oxygen during New Year's weekend. At first they were informed that the business is closed until 3 January. The 2nd time they phoned, nobody answered, even on the emergency line. On 3 January a family member ended up at a closed door at 13:00. Later that afternoon the lady went back only to get a half-filled bottle as no more oxygen was available. On 4 January she also ended up to a closed door at 16:00. Nobody visited their home. In my opinion Vitalaire is a life-giving support to many people. Aren't they supposed to be available 24/7?</p>