Worst service

I am very disappointed with Virseker Pet insurance. Worst service ever. Till date 12 May 2025 claims hasn't been paid. I emailed 2 claims for 2 of our pets that are insured with Virseker on the 23rd of April 2025, but still nothing. I have called a few times (they don't call clients ) Spoke to clients care, apparently claims department doesn't have a direct line so I couldn't speak to someone at claims, that's what I was told by client care. I received a call on the 6th of May 2025 and was told she would call me back after speaking to her manager, but to date, I haven't received a call back. I told them they are more than welcome to speak to the veterinary clinic and confirm that I am indeed a client and that I did take my pets to the veterinary clinic. Sadly, it's quite obvious that Virseker doesn't care about animals and clients. Our pets are our kids, they deserve only the best. We have 2 different pet insurance companies Virseker and OutSurance, the reason for this is so I can make an honest good recommendation to the families that adopt animals from my rescue organizations. Well, I compared the 2, Virseker is the worst. I got so upset that I canceled my policy with Virseker.