WORST Insurance experience EVER

This is the worst insurance company I have ever dealt with, them and their parent company Auto & General. They send your damaged vehicle to their preferred Auto body shop with the worst Google Reviews in the Area hundreds om kilometers from your living area and take no responsibility of offer any sort of meaningful assistance when you complain about the service you receive from THEIR choice of Auto Body Shop.

They just keep bouncing you between the assessor and the body shop just to avoid your complaints. If a insurance company wants to dictate where I must have my car repaired after an accident, then they must take responsibility for the delays and poor workmanship.

Since Google is an independent entity, I put more trust in their reviews from real people, rather then all the BS the insurance company tries to feed you. I thick that if a Auto Body shop or any service center for that matter, can not maintain a customer satisfaction of at lest 4/5 stars on Google, then the insurance should simply not use them. If good customer service is not a priority for them, then they do not deserve to be in business and people should not have to have their lives turned upside down and suffer the losses because *********** service centers who are kept in business by scaly insurance companies.