Worst experience

When we joined Virseker, we were excited because as they state they stand with Afrikaans. But to say the experience with them was unpleasant is an understatement.

The communication is non existent. Even though the agents promise to follow up, it does not happen.

We had one agent who actually did follow up and tried to fight for us, but he also lost the fight.

In September we put in a claim for the windscreen of the car. Because it was an emergency and we had to travel to another province, we already paid for the windscreen and submitted the claim to Virseker. The agent that assisted with the claim was adamant that we did not follow procedure and that we have to use their contractor. After explaining that it was due to the fact that we had to travel and couldn't wait for them to go through the process and take days to solve this, she stated that we had to follow their process.

In November, after moving the fight just got worse. After an agent did a split risk on the household insurance, a new policy was created. In a month 3 extra debit orders were deducted and the normal premium was more than it should have been. When there was no money in the account, and the debit order returned unpaid, we are left to pay the bank charges for something that wasn't our fault. We went as far to cancel our insurance with them.

The extra funds that were deducted from our account will not be refunded as their financial department states there is no money owed to us even though we have proof of the deduction, they want bank statements in order to refund us.

This after an agent and his manager confirmed that there was a substantial amount that was due to us, we were advised again that the finance department declined due to the agent and the manager that calculated wrong.

The worst part of this whole experience is that I was the one that had to phone for feedback. They did not communicate on their own.

We changed insurance because it sounded promising. We lost a good relationship with our previous insurer and broker. This has been an absolute nightmare to deal with. The constant fighting for what is right and what is due to you, is draining and it just gets to much.

Really disappointed in the service we got. The agents try and assist you as far as they can, but the system and finance department is where you get no answer.