WORST CUSTOMER EXPERIENCE

I called Virseker to cancel my policy, was transferred from one person to the next being Dewald. I informed him I don't want a better quote and I don't want him to try and sell me a better premium as I already paid a new insurer. He tried telling what he think and what I should look at to witch I told him okay well if something is not covered I will add it on as an extra because I want my car and house at the same insurance. He started giving me a sarcastic snotty attitude to witch I responded and said he should not be talking to me like that when he got even more snotty, I requested multiple times to be transferred to the manager to witch he eventually did. I spoke to the nice lady she was more helpful than he was, but what made come here to complain was when I reported his sour attitude, she responded with a "I know he has a snotty attitude its unacceptable but that is his way of talking" I MEAN HOW CAN YOU KEEP SOMEONE WITH THAT KIND OF ATTITUDE ON YOUR SALES / CUSTOMER SUPPORT TEAM!

I have spoke to numerous insurance personnel and I have canceled my insurance in the past with an insurer where they tried bargaining so that I would stay a client and obviously both parties get frustrated but you keep your cool from both endsBUT NEVER HAVE I EVER experienced this snotty, sarcastic almost like talking to a child and giving a discipline lecture kind of attitude , and then for the manager to say that is his way of communicating. THE WORST CUSTOMER SUPPORT / EXPERIENCE EVER ! I WILL NEVER USE VIRSEKER EVER AGAIN EVEN IF THEY HAVE A BETTER QUOTE OR BENEFITS, JUST TO AVOID THIS KIND OF SERVICE.