Warning: Poor Service Experience with Virseker Insurance

**Warning: Poor Service Experience with Virseker Insurance**

I am sharing my recent experience with Virseker to alert customers about the quality of service I received during an insurance claim.

While my claim for damages to my vehicle’s tyres was registered promptly, the subsequent handling was frustrating and inefficient. I had to make multiple follow-ups via phone and email to receive assistance—something that should not have been necessary.

The assigned claims consultant initially provided incorrect details in her correspondence. Despite my clear explanation that both my tyres and mags were damaged in the same incident, she registered a new claim for the mags instead of processing them together.

During a prior conversation, the consultant acknowledged that the mags’ damage should be classified as unforeseen, as it was not immediately visible. However, this matter was handled in an unnecessarily complicated manner.

I replaced the tyres at my own cost and submitted the invoice accordingly. Shortly afterward, the same consultant contacted me, informing me of an excessive excess amount required for the replacement and repair of the tyres and mags.

I pointed her to my previous email containing the tyre replacement invoice, to which she admitted a mistake and promised to rectify it. However, she later sent another email with a higher quotation than the one provided by the service provider, while still proceeding to register a separate claim for the mags.

As a customer paying a substantial premium for insurance coverage, I find this level of service unacceptable. This was my first claim with Virseker, and my experience has been deeply disappointing.

Due to the poor service I received, I informed her that she could conclude the claim, as I no longer wished to continue dealing with the matter. This was never done and the claim is still open.

Additionally, in my written notice dated April 14, 2025, I communicated my intent to cancel my policy with Virseker. However, this request was never attended to, and another premium was deducted from my bank account.

I do not accept this substandard service.

Feeling a duty to inform current and potential clients, I am sharing my experience. Since emailing Virseker about these concerns, two consultants contacted me but failed to provide the necessary information or answers. Both simply apologized for the unacceptable service I received.

Regarding email communication, customers receive an automatic reply with empty promises that someone will attend to their request.

My written and verbal requests to cancel my policy were never properly executed, as confirmed by the two consultants. Despite this, I later received an email confirming my insurance cancellation.

When I requested a refund for the premium deducted after my policy was canceled, I was unable to reach any consultant who could assist me or provide clear answers. Their promises to find a resolution remained unfulfilled.

I am deeply disappointed in the level of service from a large insurance company like Virseker, which advertises itself as providing exceptional customer care.