Waiting for 8 weeks for a service delivery

Claim was approved 8 weeks ago for a scratch and dent claim (Opknapperplan). I've called Virseker and AutoMagic more than 20 times, costing me valuable time, money and a lot of patience every time.... waiting on the line for more than 15minutes every time! Viseker promises to call back with an answer. Calling Automagic makes the same promise, to call me back. Now, 8 weeks later, still NO progress?? How can you sell a service ,Opkanpperplan, for an extra R260 pm on top of what I already pay, but there is ZERO service. Always the one company blaming the other. I feel so powerless. What are my options here? Is it so hard to just deliver a professional service, where is your pride Virseker team?