Viseker definitely not customer orientated

So our vehicle goes in for i would call a very small repair to panelbeaters bonnet right fender bumper and headlight, the assessor who is not even employed by virseker does a desktop assessment and authorizes what they call alternative parts what we know as PIRATE parts, I'm not happy but they go ahead, vehiclencomes back looking like a 2010 model vehicle, our vehicle 2019 accident free since new, now nobody can seem to resolve this matter, I'm a virseker policy holder and expect them to resolve this matter and not some guy HANNES whom I find extremely unprofessional and obviously working on a more we save the insurance more in it for us, absolutely disgusting behavior from VIRSEKER AND THERE ASSESING PANEL.