Virseker...Is far from what they say they are.

I changed my insurance after contacting Virseker insurance , the advisor sales agent informed me that they are the best in assisting members in Afrikaans , and that is what they stand for to assist members fast and provide a product that is most definitely the best. I started the process and they decided the amount with a prorata as it was in the beginning of the month. How ever it seems that all was just word and no action after I reported a claim. I had a car accident. I have to wait for repairs as they , as indicated by their claims manager, need to receive a payment for May as they now are working from month to month. Meaning I will only receive a product and production what I was promised for only after each and every payment. This was how ever not explained in this way, do I need to make payments before assistance. What am I paying for a service, according to sales person a very good product ,but in brackets they could even tell me what there mission or visions are. After I raised my complaints, a claims manager ,with a very arrogant voice indicated to me , that not even she is insured with Virseker and couldn't even tell me what they stand for. I am a very disappointed client and would rather be insured at my previous insurance, make sure you are not cream lipped because they , the Auto and general group are only for the numbers and financial benefits and the client always has to wait for a " quality" product