Virseker worst service ever

Send through my required Documents and Antonio rep**** back that he has received my email and from there never heard from them again,Only starting getting emails and smse saying that I have 14 days top send documents ,then after countless emails and calls and talking to virseker the Claim was rejected and closed.for not send documents,still unable to get ahold of Antonio from virseker handling my claim.not even Virsekers own call centre can get ahold off him.Worst service I have ever incountered from Virseker.