Virseker worst

Worst experience i have ever had with receiving my car back.still waiting for them to provide a authorization number to the panelbeaters after my car went in on 9 January today is the 4 of February. No progress!!!!! Im not getting through to there claims department anymore after yesterday. Had to phone the new accounts department to put me through.The panelbeaters are nou trying to help me get hold off them. Virseker keep on sending my claim number to the panelbeaters.I've send emails, no response . Now the assessor are not responding to their emails. I will never recommend this insurance company. NEVER!!