Virseker wat nie verseker nie

We were very happy with the insurance we had but received a call from Virseker who promised us excellent service at a better price, We changed our insurance to Verseker. On 24 November a severe thunderstorm hit Springs, heavy downpours, large hail and flooding. During the storm my tenant noticed water flowing through the ceiling of the kitchen, which caused subsequent water damage to the interior. On the 25th we logged a claim through Virseker. The Assessor visited the site to do an inspection. that was the last we heard. we tried calling, but unfortunately the phone number on Google, 086 *** is unfortunately incorrect. On their website under "My Eise" they also have this incorrect number. They have an option where you can request a call me, well I did request a few, but no call back. Finally on 19 February a gentleman called back and transferred me to the claims department. The lady who answered my call told me that the claim was rejected to to lack of maintenance to the roof. I informed her that the roof was maintained as it was painted a few months ago. She said she would make a not and submit for a review on this claim. She then sent me the the assessors report, which did not indicate any problem with the maintenance of the roof. Their words: Roof Maintenance: Well Maintained, however minor maintenance needed. The maintenance needed refers to the valley above the kitchen that is blocked with debris. He attached photos, showing a few very small twigs and I can see one leave, keep in mind this was a severe storm, leaves were blowing, branches broke and roof collapsed. With the amount of hail that fell in Springs that day, we were lucky our roof did not collapse. So the have a handful of debris in the valley would be expected. I have just received their response that the claim was rejected again. Our tenant also had an opinion of how the assessment was conducted.

Think twice before changing your insurer.