"Virseker - unfriendly service"

Last week, I made a complaint regarding your service delivery to one of your agents. Someone would have called me back, but there was no call. Next day I discovered that I got a text SMS message, with a question as shown below. It is obvious that the question(s) were generated by a computer. I got no further response and would love to hear from you.

Virseker is currently processing a claim from me and I certainly don't feel that your service is very user-friendly.

SMS text: • Vertel ons asseblief wat ons anders kon doen om dinge vir jou makliker te maak? • Geagte Johannes Vermeulen. Hoe maklik was jou interaksie met Solidariteit se konsultant, op 'n skaal van 0 (Baie moeilik) tot 10 (Baie maklik)? - 2 • Gebaseer op jou onlangse interaksie met Solidariteit, hoe waarskynlik is dit dat jy ons sal aanbeveel? 0(Glad nie) en 10 (Heel waarskynlik) - 0 • Vertel ons asseblief wat ons anders kon doen om dinge vir jou makliker te maak? - - 1. My motor is afgeskryf, maar julle laat my nie weet dat ek versekering moet verander nie. - 2. Op internet werk Virseker se "Ons bel jou fasiliteite" glad nie. - 3. Ek kan nie op julle Virseker webbladsy registreer vir my polis nie. - 4. Ek dink "virseker" daaraan om my polis te verander. • Dankie vir u terugvoer - Bel my gerus, ek sal graag my probleme met u bespreek. • You've already completed this survey, thank you.