Virseker the worst service ever

The real test comes the day you claim from your insurance, Virseker failed this test with the worst service I have ever received from an insurance company. Mid 2025 the barb wire in front of our yard was cut and the backup solar system for the automatic gate was ****** of a precast wall inside our property. The call to log the claim was the last communication in Afrikaans. The confusion and mess that followed were shocking. Numerous companies phoned me, saying they were handling the claim..very confusing. Two different assessors were assigned to the job. One for solar and one for the other damage. The solar guy, surprisingly a supplier, pitched. He thought we needed a quote for a solar system. The second 'assessor' never pitched - he phoned the solar guy, asking him to take photo's of the damage. The solar guy tried to rip Virseker off by quoting for a much bigger solar panel than the one we had -an identical one is on our roof, so there could not have been any confusion. Virseker asked the original installers, my security company, for a quote , but for the solar panel only, excluding the ****** accessories and labour. Quite a mission to sort it out. Only a small part of the barbed wire was replaced, not the whole front section. (A few weeks later the barbed wire was cut again, next to the new section. We then replaced the whole front section with spikes at our cost.) The precast wall was never fixed. When I contacted Virseker about it, they sent another assessor. Nothing happened since then. Every time I call them, they promise to get back to me but it never happens. My premium has increased by 25%, without them ever completing the work. Definitely will not encourage anyone to insure with them.