Virseker the worst

I have been a client of Virseker for the past two and a half years. I had a break in at my house end of last year and after returning from holiday, I submitted all the necessary information as requested by them. Everything was submitted to Alexandra Klein on 28 January 2020 per email and I asked her to acknowledge receipt of the documents. Nothing happened. After more than a week I phoned her again and she was not available, I left a message for her to call me back, still nothing. I phoned again on 14 February 2020, speaking to Kurt,nothing has been done to me claim since 28 January 2020 he will ask Natasha (Alexandra's boss) to call me before 10:00 on Monday 17 February. No call !!! I phoned again on Monday 17 February, not Alexandra, Kurt or Natasha is available. Still nothing has been done to my claim. Moral of the story - Worst service ever, stay away from Virseker as far as you can, this was not the first time I received this service from them, same happened in January 2018.