VIRSEKER SHOCKING SERVICE AND DON' TAKE ACCOUNTABILITY

If I could give them -5 stars I would. If #Virseker is the caliber of insurance that AfriForum endorse for the Afrikaans person, then I honestly do not have any hope for our Afrikaans culture... Read the below as it gives a whole picture of what it is like to deal with #Virseker. NO answers, NO return phone calls, NO sense of urgency, disregard and just don't care of what financial difficulty #Virseker dump their clients and don't take any responsibility for #Virseker short falls. #Virseker use of contractor that don't take responsibility. @Virseker use contractors that supply the wrong tradesman for the job. #Virseker consultants do not respond to mails thinking the problem (me) will forget about it and go away.

My father was insured with #Virseker. We had a fire in Feb which damaged the geyser display for the solar geyser. When #Virseker sent the assessor to check the damages, he advised that he will not be able to get the same display as currently installed as this is a 10+ year old geyser system. The assessor however advised that they could change the display to a Geyserwise display. At that time my father did not want to change the display as he wanted the same display installed that is compliant with the solar geyser system. I advised that #Virseker need to then do a cash settlement, and I will try and get the same display. This was Feb 2025. That was the last communication regarding this case.

In May 2025 I revisit this case to finalize as by that time they still have not paid out the cash settlement for the geyser display. I requested that #Virseker then rather replace the unit. Me having no knowledge on Solar geysers I thought that any display would just integrate with the geyser system and that it is just a change of display. This however was not the case. After numerous phone calls and redials due to being cut off or holding on for very long time, #Virseker finally advise that they are sending out the contractor to replace the unit 5 Jun.

They were busy about 4 hours to get the display changed. When he was busy explaining how the system work and filling the geyser the water started pouring out the geyser. When the technician got back onto the roof he told me that the geyser has now burst and he now need to send a report to the insurance company. This was a Thursday afternoon and I was left with no warm water. I tried getting in touch with the consultant at #Virseker which just left me extremely frustrated as I held on forever and left messages for a call back which never happens as they DO NOT RETURN CALLS. I eventually after holding on again for very long time told #Virseker consultant to please send out the assessor first thing in the morning as I need a fix or a solution to the situation. By 11h00 the next morning 6 JUN I again had to phone #Virseker numerous times to find out where the contractor is to fix.

The contractor that arrived told me that the person that installed the display unit is an electrician and not a plumber. The reason the display is not working with the geyser is that the solar geyser is 10+ year old and that the Geyserwise is not compatible with the current solar geyser system. There was supposed to be adjustments made to the current geyser to be compatible with the Geyserwise system. THIS WAS NEVER MENTIONED. The electrician just replaced and then left me in the very difficult position as I had to replace the whole geyser which costed me R23000. This was on the Friday 6 Jun. I was left the whole weekend in the middle of a very cold winter with NO WARM WATER. I sent them the invoice for the replacement on Monday 9 Jun. After again sending numerous emails I got a response 4 days later that the Solar Geyser is specified item on their insurance and it was not part of the policy. With this #Virseker rejected my claim. I have sent the consultant at #Virseker numerous mails to phone me as I need to discuss this because if the Solar Geyser was not part of the policy then why did #Virseker give option for the display to be replaced which should be part of the solar geyser which is suppose to be excluded from the policy. I NEVER EVEN GOT A RESPONSE FROM HER!!!!

I then went on #Virseker Facebook page and sent them a Messenger message. 27 June (3 weeks ) I finally got someone from Telesure Investment Holdings / Auto & General reached out to me. I sent a whole report to them as to where they responded on 12 July with the below.

I do apologize for the delay, I have received additional information regarding the geyser and geyser wise. QUOTE "We have confirmed with a technical assessor, that the geyser wise cannot cause the geyser to burst, even if installed incorrectly or not compatible. The geyser wise does not connect to the geyser expect for sensors and a special thermostat. Should the geyser wise fail to work, the geyser would start boiling and push out the water via the pressure release valve and overflow, and would not cause the geyser to burst. We cannot find any evidence that the geyser wise was responsible for the geyser bursting. If the client had selected geyser cover, this would have been covered under that benefit, since there is no benefit for geyser cover on the policy, no payment will be made towards the geyser. " UNQUOTE

I have sent her 4 mails on separate days to please call a meeting between her and the technical assessor and myself. TO DATE SHE HAS NOT EVEN RESPONDED. I have questions that I need answers to as I do not think that this display should have been replaced without the contractor warning me that something might go wrong. Secondly sending an electrician to do a plumber's job which also does not have the knowledge to advise me of any challenges. Thirdly I am sure some adjustments had to be done to the Solar geyser to be compatible with the current Geyserwise display and technically according to the policy should then not have been done because the Solar Geyser was not insured. The display is part of the Solar Geyser. Why was it part of the insurance claim if the solar geyser is not insured. I feel that I was sabotaged and then left to come up with R23000 cash to replace the geyser. I should have been professionally advised which was not done. Now my emails are being ignored thinking the problem will go away.

I repeat again IF THIS IS THE QUALITY OF INSURANCE THAT IS ENDORSED BY AFRIFORUM THEN I DO NOT HAVE HOPE FOR OUR CULTURE...