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esteej E

1 reviews | Active since May 2016

04 May 2016, 11:27

VIRSEKER'S SERVICE IS THE WORST I EVER HAD TO EXPERIENCE

I was involved in an accident, Virseker approved Eldan Auto Body to panelbeat on my vehicle. After a few days I was told that "second hand" or alternative parts was approved to be used on my vehicle. After numerous telephonic conversation and following up with the panelbeaters that I had to made from my side, I only got my vehicle back after 4 weeks. When I got the vehicle from the panelbeaters the parts did not fit on the vehicle properly. there is caps between the vender, bonnet, bumper and the lights. The fact that I had to wait so long for my vehicle to be finished is ridiculous, then I had to receive the car looking like this with the fact that the parts does not even fit. After all this time I was waiting for my car, nobody phoned me once to give me feedback, not from the panelbeaters side or from Virseker. It was as if everybody is sitting backwards and go with the flow!!! I will never recommend Virseker to anybody!

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Replies (3)
Virseker
Virseker's reply04 May 2016, 17:55
Official

Ons erken ontvangs van jou klagte. 

Ons verwys jou klagte na ons assessing afdeling asook die paneelklopper betrokke wat jou sal s***el om die klagte verder met jou te bespreek.

Ons vra om verskoning vir die ongerief wat veroorsaak is. 

Groete, 

Die Virseker Span

Virseker
Virseker's reply05 May 2016, 11:52
Official

Terugvoer:

Ons bevestig dat die voertuig ingesleep is na ons diensvers******. Ons sal die herstelwerk nagaan en jou voorsien van finale terugvoer.

Groete,

Die Virseker Span.

 

Virseker
Virseker's reply13 May 2016, 11:57
Official
Terugvoer: Ons bevestig dat ons jou klagte breedvoerig met jou bespreek is. Die voertuig is tans in vir finale herstelwerk en ons is oortuig dat jy gelukkig sal wees met die uitkoms hiervan. Dankie vir die kans wat jy ons gun om die saak reg te stel, en ons nooi jou uit om Dorothy te s***el indien jy verdere hulp verlang. Groete, Die Virseker Span.