Virseker not Honest, No integrity and Do not keep to agreements!

They have zero integrity, honesty and respect for their contract with you. Claiming for an Accedent is a nightmare to say the least ! You struggle and fight with them over any claim you lodge big or small. And they ignore your requests to speak with a manager with authorisation and keep bouncing you around between call centre staff. I warned them several times before writing this review, and I was ignored, My car is now going on week two with damaged rear bumper. Read my story and decide for yourself: I moved to Virseker November 2018, 2 years and 10 months ago and telephonically confirmed that my BMW 335 & M3 Will be fixed by BMW Arc in an event of accident. Someone bumped into me from behind into my M3 on Saturday 14August2021(11days and counting). I took to BMW ARC, and another reputable panelbeater and sent the 2 quotations through to Virseker. They ignored the Quotations I sent and wanted to send my car to a Contracted panel beater to save costs and use aftermarket parts. Yes you heard correctly! They respond via email saying that they use their cheap repairers and parts to keep premiums low. This on a vehicle that cost R2 million to replace. So using cheap & aftermarket parts to repair will devalue my car when wanting to resell. This car has 28 000km on it and is a 2015 model, I use it approx 1500km per year! It's in Mint condition so I need to keep it that way.

Now this was not the agreement when I signed up back win November 2018, and they now say that their consultant had made a mistake when we had the agreement and when he accepted that my bmw's would be repaired by BMW Arc in the event of an Accedent. Now this means I have been paying for a Service for the past 2years and 9months for a service I was not going to get. This is contract break, *********, dishonest and wrong in so many other ways. This from a company bragging about their integrity, where there is obviously none. I have been promised for almost a week that a manager with authority to call me and attend to this disturbing situation, and all they do is get ****y call centre agents to call me.

I have 3 cars with Virseker with me as primary driver, meaning two or more cars are not being used daily or even weekly for that matter. But yet when something like this happens it is a fight and a struggle to get assistance.

I hope this will get me a response and a manager to talk to me. I have never claimed from Virseker, and I always try to find another solution for the event when something serious happens I will be handled with the same loyalty and respect.