Virseker not friendly insurance

I joined Virseker and received excellent service. The consultant was friendly and very informative. I received a email notice informing me that my insurance will increase with 15% and when I called to query this ridiculous increase I was told that they had to adjust to keep up with inflation. I explained to the consultant that my car and household items lose value and it therefor makes sense to decrease my insurance premium, she confirmed that a new car or fridge as an example costs more than the current items I have. Regardless of that, I canceled my insurance with them and since then only received very unfriendly and rude service. If you cannot stay neutral in service delivery then you might just as well shut your doors. My reason for saying this is simply by word of mouth I have referred 5 clients to Virseker and due to this increase and bad service I have informed these 5 households and they have also canceled.