JR
Johannes R

1 reviews | Active since Jan 2024

04 Feb 2025, 10:52

Virseker not cool.

Normally I communicate in Afrikaans with company but because of review I do it in English. On Friday 10th January 2025, while I was not at home, I received a call from a very persistent consultant from Virseker who tried to convince me t buy a insurance from them that covers dents, rims and tyres, for only R178. The more I try to tell her I can't afford more insurance, because I am a pensioner, the longer she goes on tell me the debit order will go off on 3rd of February. According to the consumer's act, there is "cooling off period" of 7 days when you didn't contact the company. I then contacted Virseker to make changes on my main policy and talked to Ruan and also ask him to cancel any other attempts to set up a new debit order. Now on the 4th February 2025 the sent a debit order to my bank for new policy. I immediately dispute the order and reverse payment. I am very disappointed in the way they ignored my request and hope they cancel the contract and stop debit order. Thank you. Johan van Rooyen

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Replies (1)
Virseker
Virseker's reply04 Feb 2025, 10:56
Official
Goeie dag Johannes

 Ons erken ontvangs van jou klagte en vra om verskoning vir enige ongerief wat aan jou veroorsaak is.

  Ons span sal met jou in ****ak wees om jou bekommernisse te bespreek en hierdie saak sal so gou moontlik na die betrokke departement geëskaleer word. 

  Groete,
   Die Virseker Span