Virseker ********ly debited my account

VirSeker contacted me on 23 August 2023 to give me a quotation for car and house insurance. I sent an e-mail on 25 August 2023 requesting the policy, *** to be cancelled. I received a read confirmation and no further correspondence regarding the matter until I received an e-mail this week to ask for the photos of my car which I didn't sent. On 26 September 2023 Virseker ********ly debited my account with R556.45.

I tried several times to contact them telephonically and waited up to 30 minutes twice without success. I also sent e-mails via their website to contact me which didn't happen. I only received a request to rate their webpage. I even tried to cancel the policy on their page but there is no option available

NEVER EVER use Virseker. They debited my account and they restricted my ability to contact them. What about next month and the reimbur*****t? If this is how their service is, I don't even want to know how they will handle a claim.

May you please assist.