Virseker is virseker pateties

Virseker is virseker regtig pateties. What a joke. The agent demands a damage report when the item is just not working... what more can I tell him? The item can only be fixed in another country but the distribution company guarantee if they send it it will be fixed. So the Virseker agent cannot understand that I am not sending it there to get a report to tell us the item is not working. The agent took now 3 weeks to tell me the same thing twice. Another agent promised to get back to me, still waiting, a week later. I have lodge many complaints vir online platform... nothing. Their complaint nr is not even working. It has been the such a horrible experience of total incompetence and lack of intellect, and virtually no communication and even lies of trying to phone me. What a joke.